Frequently asked questions

If you’re in or around Indianapolis, yes. We work in Marion, Hamilton, Boone, Hendricks, Johnson, Hancock, Madison and Shelby counties, from Carmel and Fishers to Greenwood, Avon, Anderson and Shelbyville. If you’re not sure, call (866) 242-⁠1832 or check our service areas page.

GAF. Every shingle roof we install is a complete GAF system, most of them built around Timberline HDZ® shingles, which can qualify for GAF’s enhanced warranties when a Master Elite® contractor like us installs them. For homeowners who want metal, we also install standing-seam metal roofs. You choose the shingle and the color, and we install the system to GAF’s exact specifications.

It depends on the size and pitch of the roof, how many old layers come off, how much decking needs replacing and which material you choose. After the free inspection we give you a written proposal for your roof, so you aren’t working from a guess. You pay when the work is finished, and financing is available.

If a storm damaged your roof, yes. Our part is documenting it, with photos of every slope and every hit, and then going through those findings with your adjuster when they come out to the roof. We also help with the paperwork. Whether the damage is covered is up to your insurance company and your policy.

Every roof we install carries its manufacturer’s warranty, and many are lifetime and transferable. As a GAF Master Elite® contractor, we can register GAF’s enhanced warranties on qualifying complete GAF roof systems, including GAF’s Golden Pledge®, which is offered only through Master Elite contractors. We’ll go over which warranty fits your roof before you sign.

Yes, financing is available. Either way, payment is made on completion, once the work is done and you’ve walked the finished roof with us. Ask about financing at your free inspection, or see our financing page for how it works. Our warranty page covers the manufacturers’ coverage in more detail.

It depends on the roof, so we price each one after the inspection. The biggest factors are the roof’s size, measured in squares of 100 square feet, how steep it is, how many layers come off, how much decking needs replacing, the shingle line you choose, and details such as chimneys, skylights and valleys. Your written proposal lists all of it, and financing is available.

Yes. Many newer subdivisions have an HOA that approves exterior colors and materials before work starts, and we’ll give you the exact product and color names to submit with your application.

Move furniture and valuables away from the drip and put a bucket under it. If a ceiling is sagging with water, keep everyone out from under it. Don’t climb onto the roof, especially when it’s wet. Take photos of the damage inside, since they help if you file an insurance claim. Then call (866) 242-⁠1832 so we can get the leak covered.

We match the style and color as closely as we can. Older shingles fade, and some product lines have been discontinued, so a repair on an older roof can show a little. We’ll show you the closest options before any work starts, so there are no surprises when you look up at the roof from the driveway.

That depends on what caused the damage and on your policy. Damage from a storm may be covered, while a roof that has simply worn out usually isn’t. Your insurance company makes that call. If a storm is to blame, we photograph the damage, meet your adjuster on the roof, go over what we found with them and help with the paperwork.

Not the way most people expect. The drumming you hear in a barn comes from metal on open framing with no insulation. A home’s metal roof goes over solid decking and underlayment, with an insulated attic beneath it. The Metal Roofing Alliance says a well-built metal roof doesn’t transmit any more sound than an asphalt roof, and that noise depends on the decking, insulation and installation.

We don’t. The old roof comes off first, the same as with a shingle replacement, so we can check the decking and replace anything soft or rotted. The metal then goes over a sound, dry deck with new underlayment, installed to the panel manufacturer’s specifications. It’s more work on the first day, and it’s the right base for a roof meant to last.

The price turns on the panel, the color, the size of the roof and how many valleys, dormers and openings it has, so we won’t guess at a number before we’ve seen it. After the free inspection we can price standing-seam metal and shingles for the same house, and you can weigh the cost against what each gives you. Financing is available.

Yes. There’s no charge for it and no obligation to hire us afterward. Every roofing, siding and gutter job we take on starts with one, because we won’t recommend work on a roof we haven’t looked at and photographed. If the inspection shows your roof is in good shape, that’s exactly what we’ll tell you.

Only if you do. Plenty of roofs need a repair, and some need nothing at all for now. The photos let you see the condition for yourself, so you aren’t taking our word for it. If a replacement is the honest answer, we’ll show you the damage or wear that leads us there and explain your options.

The National Roofing Contractors Association recommends that homeowners have their roof inspected at least twice a year, and again after severe weather such as a hailstorm. Spring and fall are natural times here, after the winter freeze-thaw and before the next one. Inspections from us are free, so you can book one before anything leaks.

Either works, and calling us first is fine. A free inspection tells you whether the storm left damage worth a claim before you file. If it did, you file with your insurance company, and we share our photos and meet the adjuster when they come out. If the damage is minor, you may decide to repair it without a claim. Your policy and deductible shape that choice.

Yes. Wind can break the seal strips that hold shingles down without tearing them off, and hail can crack the mat under the granules. Neither leaks right away. Water finds those weak spots over the following months, often once winter’s freeze-thaw cycles work ice into the gaps. That’s why we inspect the roof up close instead of judging it from the ground.

If a storm has opened your roof and water is getting in, call (866) 242-⁠1832 and tell us. We’ll talk through the safest way to protect your home until the permanent repair, which can mean a tarp over the damaged area. Keep receipts for what you buy to protect the house. Many policies expect you to take reasonable steps to prevent further damage.

That’s set by your policy, so read it or ask your agent. Many policies set a deadline for reporting damage, and some set separate time limits for finishing repairs or recovering depreciation. An inspection soon after a storm usually serves you better than waiting for a leak, because photos dated close to the storm are easier to tie to it.

It depends on how many hits there are and where. Damage on one slope can often be repaired with matching shingles. Bruises and cracks across several slopes usually mean replacement, because the damaged shingles will keep failing and new ones patched in won’t match the rest. Matching is harder on an older roof whose shingles are weathered or discontinued. The chalk marks and photos show you why we recommend one or the other.

Chalk makes each hit easy to see in a photo. We circle hits as we find them and count them within test squares, so the photos show you, and an adjuster if you file a claim, exactly where the damage is and how much there is. The chalk washes off in the next few rains.

Often. Vinyl siding gets stiffer in cold weather, so an early-spring hailstorm can crack panels that would flex in July. Aluminum gutters and downspouts dent. We inspect the whole exterior on the same visit and photograph everything, so a repair or a claim covers the house, not just the roof.

On many replacement cost policies, the insurer first pays the actual cash value, less your deductible. The depreciation held back is often recoverable. Once the work is finished and you send proof, such as the final invoice, the insurer releases it. Not every policy works this way, and some set a time limit for claiming it, so check yours.

Some damage only shows once the old shingles come off, such as soft or broken decking. When we find it, we photograph it, show you and write up what it needs, so the insurer can be asked to add it to the claim (a supplement). The insurer decides whether to approve it. We won’t do extra work that changes your cost without telling you first.

Yes. Your deductible is your share of the loss, and it’s part of what you pay for the project. Indiana law prohibits a contractor from offering to pay or rebate any part of it to get your business, and we never do. Payment is made when the job is complete, and financing is available.